Term and Conditions

1. Our Store & Target Audience

BROOKS Store specializes in premium running and athletic gear for dedicated runners and fitness enthusiasts. Our products are engineered for performance, including:

• Running/Walking Shoes (Road Racing, Trail Running, Track Spikes)
• Performance Apparel (Men’s and Women’s collections)
• Injury Prevention & Recovery equipment
• Nutrition & Hydration solutions
• Running accessories (Socks, Sports Bras, Sunglasses, Bottles & Hydration Packs)

Our store caters to serious runners who demand quality, durability, and performance-enhancing features in their gear.

2. User Obligations and Responsibilities

2.1 Account Registration

When creating an account with BROOKS Store, you agree to:

• Provide accurate, current, and complete information
• Maintain the security of your password and account
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

2.2 Prohibited Conduct

You agree not to:

• Use our website for any illegal purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper working of our website
• Use any automated means to access our site without permission
• Misrepresent your identity or provide false information

3. Products and Services

3.1 Product Descriptions

We strive to accurately describe all products on our website. However, we do not warrant that product descriptions or other content are complete, reliable, current, or error-free. Colors may appear slightly different due to monitor settings.

3.2 Performance Fit Guidance

For optimal fit with running shoes, we recommend measuring your feet at the end of your run when they’re at their largest. This helps prevent size-related returns.

3.3 Product Availability

All orders are subject to product availability. If an item becomes unavailable after you place your order, we will notify you and either cancel that item from your order or offer a suitable alternative.

4. Orders and Payment

4.1 Order Acceptance

Your order represents an offer to purchase which we may accept by processing your payment and shipping the product. We reserve the right to refuse any order for any reason.

4.2 Pricing

All prices are in US Dollars (USD) and exclude applicable taxes and shipping fees unless otherwise stated. We reserve the right to change prices at any time without notice.

4.3 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

You represent that you have the legal right to use any payment method you provide.

4.4 Order Processing

Orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

5. Shipping Policy

5.1 Shipping Methods

We offer two shipping options:

• Standard Shipping ($12.95): via DHL or FedEx, delivered within 10-15 business days after shipment
• Free Shipping: via EMS for orders over $50, delivered within 15-25 business days after shipment

5.2 Delivery Areas

We ship to most international destinations excluding Asia and some remote areas. Delivery times may vary for international orders. Customers are responsible for any customs fees or import duties.

5.3 Delivery Issues

If you do not receive your order within the estimated delivery time, please contact us at [email protected]. We will work with the carrier to resolve the issue.

6. Returns and Exchanges

6.1 Return Policy

We offer hassle-free returns within 15 days of delivery, provided that:

• Items are unworn, unwashed, and in original condition with tags attached
• Original proof of purchase is provided

6.2 Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Socks (due to intimate wear nature)
• Sports Bras (hygiene considerations)
• Bottles & Hydration Packs (unless defective)
• Items marked as final sale

6.3 Return Process

1. Email our customer service at [email protected] within 15 days of delivery with your order number and return request
2. We will email you a return authorization form and shipping label
3. Package items securely in original packaging with all tags attached
4. Affix the provided label and drop off at your nearest DHL/FedEx location
5. Refund will be processed within 3-5 business days after we receive and inspect your return

6.4 Exchanges

For size exchanges or product swaps:

• Follow the same return process above
• Clearly indicate your desired exchange item/size in your return request
• We’ll ship your replacement once we receive your return
• Standard shipping fees apply for exchanges

6.5 Refund Information

• Processing Time: 3-5 business days after we receive your return
• Refund Method: Original payment method
• Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error
• International Returns: Customers are responsible for return shipping costs and any applicable customs fees

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of BROOKS Store or its content suppliers and protected by international copyright laws. You may not reproduce, distribute, or create derivative works from any content without our express written permission.

8. Limitation of Liability

BROOKS Store shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

• Your use or inability to use our website or products
• Any unauthorized access to or alteration of your transmissions or data
• Any statements or conduct of any third party on our website
• Any other matter relating to our website or products

Our maximum liability to you for any claim related to these Terms or your use of our website shall not exceed the amount you paid for the product(s) in question.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law provisions.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after changes are posted constitutes your acceptance of the modified Terms.

11. Contact Information

For any questions about these Terms, please contact us:

BROOKS Store
618 Mulberry Lane
Boca Raton, FL 33434
USA
Email: [email protected]